Privacy Policy

Last updated: June 2026

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Who I Am

I am Jenny Freeman, a counsellor providing counselling and psychotherapy services in the United Kingdom.

If you have any questions about this Privacy Policy or how your information is handled, please contact me at:

Email: jfreemancounselling@gmail.com

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Information Collected Through This Website

When you contact me through the enquiry form on this website, I may collect:

• Your name

• Email address

• Telephone number (if provided)

• Information you choose to include in your message

Please avoid including extensive sensitive personal information in your initial enquiry where possible.

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How Your Information Is Used

I use the information you provide to:

• Respond to your enquiry

• Discuss counselling services with you

• Arrange an initial consultation or appointment

• Maintain appropriate administrative records

I will not use your information for marketing purposes without your consent.

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Lawful Basis for Processing

Personal information submitted through the website is processed on the basis of legitimate interests, namely responding to enquiries about counselling services and managing professional communications.

If you become a counselling client, you will be provided with additional information regarding how your personal information is processed during the course of therapy.

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Website Hosting and Data Processing

This website is hosted by Wix⁠.

Information submitted through this website may be processed and stored by Wix in accordance with their security and privacy practices. Wix acts as a service provider supporting the operation of this website.

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Data Retention

If you do not become a client, enquiry information will be retained only for as long as reasonably necessary to respond to your enquiry and manage administrative matters.

If you become a client, information will be retained in accordance with professional, legal, ethical and insurance requirements, details of which will be provided separately.

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Sharing Information

Your information will not be sold or shared with third parties for marketing purposes.

Information may be disclosed where required by law, where there is a safeguarding concern, or where there is another legal or professional obligation to do so.

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Security

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, misuse, loss or disclosure.

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Your Rights

Under UK data protection law, you have rights which may include:

• The right to access your personal information

• The right to request correction of inaccurate information

• The right to request deletion of information in certain circumstances

• The right to restrict or object to certain processing activities

• The right to lodge a complaint with the Information Commissioner’s Office

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Complaints

If you have concerns about how your personal information has been handled, please contact me in the first instance.

You also have the right to contact the UK’s data protection regulator, the Information Commissioner’s Office.

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